Troubleshooting

Web

SDK not responding

• Ensure Unity.call is available in your environment
• Check that the AR SDK is properly loaded
• Verify JSON stringification is working correctly

Events not received

• Ensure onUnityMessage is defined as a global function
• Check browser console for errors
• Verify the AR SDK is sending messages correctly

Native (Swift / Kotlin)

SDK not responding or no events

• iOS: ensure you called sdk.start { ... } and that the closure actually forwards to UnityFramework.getInstance()?.sendMessageToGO(...)
• Android: ensure you called TreedisARSDK.start() and that the :unityLibrary module (which contains com.treedis.arsdk.ArSdkBridge) is included
• Verify the Unity framework/library is fully loaded before sending commands

All integrations

Localization not starting

• Ensure you've called setEnvironment and setTourInfo before startLocalization
• Check that the window size has been set (windowSize / setWindowSize)
• Verify the tour slug and matterId are correct